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Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
Domestic (within Luxembourg): 2–7 business days
International: 7–21 business days, depending on destination and customs clearance.
Shipping Carriers
We work with trusted carriers such as Local Post to ensure reliable delivery.
Order Tracking
You will receive a shipping confirmation email with a tracking number once your order has been shipped.
Customs, Duties, and Taxes
[Your Company Name] is not responsible for any customs duties, import taxes, or additional fees applied by your local authorities. These are the responsibility of the customer.
Lost or Damaged Packages
We are not liable for lost, stolen, or damaged packages after they have been handed over to the shipping carrier. If you experience issues, please contact the carrier directly. However, you may reach out to us at [your support email], and we will do our best to assist you.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries due to incorrect addresses.
Contact Us
If you have any questions about our shipping policy, please contact us at: direction@login.lu
